# Alerts and Incidents

### Active Alarms and Trends

This information can be obtained from main dashboard, available at customer level and also at a Site level. Clicking on View Details takes to a Tabular Report with list of alarms.

![](https://2978683539-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LhoMVYxiQlKXh6OxX98%2F-LlgH-V7P-uSy96Dkfjc%2F-LlgH5GnyIWakNw3AEx-%2Fimage.png?alt=media\&token=ccc4a300-fdcb-4133-ae02-6f6ef95993b8)

![](https://2978683539-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LhoMVYxiQlKXh6OxX98%2F-LlgH-V7P-uSy96Dkfjc%2F-LlgHGlVKuYoqYZF19rg%2Fimage.png?alt=media\&token=5f406567-1841-417c-898b-46e5414233d6)

### Active Alert Trend

This graph located at the bottom portion of the customer's home page shows active alert trend for different time periods.

![](https://2978683539-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LhoMVYxiQlKXh6OxX98%2F-LlgPGHS-P3XbeM5NRoB%2F-LlgPHCtVq-m6u_VoiZe%2Fimage.png?alt=media\&token=a4737969-b6d5-4974-94f1-0ec716370cb5)

### Incident Summary

For a given customer, Active Alert by Status and Priority widgets will be available in customer dashboard.

![](https://2978683539-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LhoMVYxiQlKXh6OxX98%2F-Llowf_IBZ3Xr_-zpfnw%2F-LlowmZGSb48FCjrUTgM%2Fimage.png?alt=media\&token=f301338c-b41f-4738-a370-78ac20614749)

### Searching for an Incident <a href="#searching-for-an-incident" id="searching-for-an-incident"></a>

‌From left menu item, click on “Device Inventory” and enter Incident ID in the search field![](https://blobscdn.gitbook.com/v0/b/gitbook-28427.appspot.com/o/assets%2Fdocs%2F-LlcE9TvNlZAtmIjE3cB%2F-LlcE_dkQ3-1ihK9oF4A%2F43.png?generation=1565117014859368\&alt=media)

![](https://blobscdn.gitbook.com/v0/b/gitbook-28427.appspot.com/o/assets%2Fdocs%2F-LlcE9TvNlZAtmIjE3cB%2F-LlcE_dlOLWyYo5qZ6PE%2F44.png?generation=1565117014831315\&alt=media)

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