# Alerts and Incidents

### Active Alarms and Trends

This information can be obtained from main dashboard, available at customer level and also at a Site level. Clicking on View Details takes to a Tabular Report with list of alarms.

![](/files/-LlgH5GnyIWakNw3AEx-)

![](/files/-LlgHGlVKuYoqYZF19rg)

### Active Alert Trend

This graph located at the bottom portion of the customer's home page shows active alert trend for different time periods.

![](/files/-LlgPHCtVq-m6u_VoiZe)

### Incident Summary

For a given customer, Active Alert by Status and Priority widgets will be available in customer dashboard.

![](/files/-LlowmZGSb48FCjrUTgM)

### Searching for an Incident <a href="#searching-for-an-incident" id="searching-for-an-incident"></a>

‌From left menu item, click on “Device Inventory” and enter Incident ID in the search field![](https://blobscdn.gitbook.com/v0/b/gitbook-28427.appspot.com/o/assets%2Fdocs%2F-LlcE9TvNlZAtmIjE3cB%2F-LlcE_dkQ3-1ihK9oF4A%2F43.png?generation=1565117014859368\&alt=media)

![](https://blobscdn.gitbook.com/v0/b/gitbook-28427.appspot.com/o/assets%2Fdocs%2F-LlcE9TvNlZAtmIjE3cB%2F-LlcE_dlOLWyYo5qZ6PE%2F44.png?generation=1565117014831315\&alt=media)

###


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