Step 1: Login to workspace. Home Screen is as shown below.
Step 2: Click on cfxGenie App. The view initially shows empty Summary.
Step 3: Job Overview
Click on '+' icon displayed right top corner to add data sources. Job Overview screen is displayed as shown.
Click Next at the bottom of the Job Overview view. This takes to next step 'Job Properties'.
Step 4: Job Properties
The Job Properties captures the Job Details including Data Source.
Fill in the details.
Name: Enter job name
Description: Enter job description (Optional)
File Source- Select Data Source currently supports three different types - Demo Data, File Upload and ServiceNow. This section covers using Demo Data provided by CloudFabrix. Click on 'Demo Data'. Select dataset type - Application Tickets, Cloud Tickets, and Infrastructure Tickets depending on nature of tickets / incidents type.
Acceptable Mean Resolution Time: Select the Acceptable Mean Resolution Time, which is used for reporting and cost analysis.
Step 5: User Inputs
The User Inputs screen maps the data source fields and for demo data, mandatory fields are automatically populated. User can update other fields if required or can leave as it is. Updating other fields will allow certain types of reports enabled for example, reporting by sub ticket type or ticket classification, to name a few.
Step 6: Clustering Inputs:
Select appropriate mapping field to cluster input fields. If the fields were mapped in the previous screen, then they are automatically populated. These mappings are important for clustering analysis.
Click 'Next' to navigate to Cost Inputs screen.
Step 7: Cost Inputs:
Cost inputs has direct impact on cost analysis so update L1, L2, L3 rates per hour. By default CloudFabrix provides default values and user can modify the rates. The screen is as shown below.
Once L1, L2, L3 rates and currency type are updated, Click 'Finish'. The data is ingested and ML algorithms are applied to produce the necessary analytics.
Step 8: Depending on data, it takes some time and to access reports, click 'refresh' on the job. As soon as job is completed, the status is moved to 'Completed' as shown.